Scammers are now exploiting DocuSign, a trusted service that lets people securely sign and send documents online. Many businesses use DocuSign for contracts, agreements, and legal paperwork, so most of us recognize the format and feel comfortable opening these messages. That familiarity is exactly what scammers are using against us.
I often receive legitimate DocuSign messages, but always from someone I expect. A growing scam involves fake DocuSign notices that appear to contain billing receipts from Apple, Netflix, or other well known companies. The email claims a subscription was charged to your account and includes a phone number to call if the charge was not yours. Everything is meant to create panic and get you to react instantly.
If you call the number in the email, you reach someone pretending to be Apple Support or another company. They may claim your account is compromised or that they must reverse the charge. They then try to collect personal information, gain remote access to your device, or convince you to pay a fee. Once they gain access, they can steal data or initiate fraudulent transactions.
You can often spot the scam quickly. Real companies do not send billing receipts through DocuSign. The sender address will not match the company’s domain. The support phone number will not appear on the official website. And the supposed charge will not show up in your App Store or Wallet history.
If you receive one of these emails, do not click or call. Delete the message and report it. Forward Apple related scams to reportphishing@apple.com and DocuSign abuse to spam@docusign.com. When something feels off, check your account directly through the official website or app. A calm moment can prevent a major problem.